Regardless of the products they sell or the services that they provide, organisations have a collection of strategies, policies, rules and regulations to support its goals. From customer experience strategies, health and safety policies, or rules that govern data protection– everyone has rules on how it will to do things. Success however, is determined by the rules that are hardly, if ever spoken about – the unwritten ones. Unwritten rules constitute an organisations culture and if you don’t understand your culture you cannot manage it – and if you cannot manage something you will probably fall victim to it. In this session Richie Maddock, Founding Director of Lynchpin & Associates, looks at how we can understand and manage an organisation’s culture in simple and practical terms to help you determine ‘how things are really done around here’.
How to register?
All of our sessions are free to attend and spaces are allocated on a first come, first served basis. To avoid disappointment, we recommend that you book early using the register link above.